RMC Assist

Do not operate, bypass, jumper, or alter a safety device. If there is an immediate safety concern, stop operation and secure the equipment. RMC Assist is a support channel and does not authorize bypassing crane safety systems.

1 Crane2 Condition3 Problem4 Contact

Create a support case

The information below is designed to give the technician enough detail to respond without wasting the first call.

Exact equipment

Model * Fleet / Serial *

Can't find my equipment

Current crane condition

OperatingCrane can continue normal work LimitedOne or more functions are unavailable StoppedCrane cannot continue work Unsafe / emergencyImmediate safety concern exists

Is a load currently suspended? * Is the crane powered on right now? *

There is an immediate hazard or danger to people, property, or the crane.

Problem details

Do you see an error or warning? * Does it come and go? * System or function *

What happened immediately before the problem? * What is the crane doing? * What has already been checked or attempted? Photos or videoRecommended: display/fault screen, overall crane position, affected component, and electrical panel only when safe to photograph.

Jobsite contact

Name * Mobile number * Company Email Jobsite / city * Best language

Review your support case

Review the information below. Submitting creates a numbered case, uploads the selected files, and notifies the RMC technician team. When your technician is ready, a Google Meet button appears on your case page.